Privacy Policy – Hell Spin Casino

At Hell Spin Casino, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your data when you visit our website and use our services.

By using Hell Spin Casino, you consent to the practices described in this policy. We recommend that you read it carefully.

1. Information We Collect

We may collect the following types of information:

Personal Identification Data: name, date of birth, email address, phone number, residential address and other details provided during registration or verification.
Financial Information: payment method details, deposit and withdrawal history, and transaction records (processed securely through third-party payment providers).
Technical and Usage Data: IP address, browser type, device information, operating system, login times, pages visited and other automatically collected data via cookies and similar technologies.
Identity Verification Data: documents required for KYC (Know Your Customer) procedures, such as passport, driver’s licence or utility bills.

2. How We Use Your Information

We use your personal data for the following purposes:

To create and manage your account
To process deposits, withdrawals and other financial transactions
To verify your identity and comply with legal and regulatory requirements (including anti-money laundering and fraud prevention)
To provide customer support and respond to your inquiries
To improve our website, services and user experience
To send important service notifications and, with your consent, marketing communications
To detect and prevent fraudulent or illegal activity

3. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data only in the following cases:

With licensed payment providers and service partners necessary to process transactions
With regulatory authorities when required by law (including Curacao Gaming Authority or other relevant bodies)
With trusted third-party service providers who assist us with website operation, security, analytics or customer support (under strict confidentiality agreements)
In case of a merger, acquisition or restructuring of our business

4. Data Security

We take the security of your information very seriously. We use industry-standard security measures, including:

Advanced SSL encryption for all data transmissions
Secure servers and firewalls
Restricted access to personal data (only authorised personnel)
Regular security audits

While we implement strong safeguards, no system is completely impenetrable. We encourage you to keep your login details confidential and enable two-factor authentication where available.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse website traffic, personalise content and for marketing purposes. You can manage your cookie preferences through your browser settings. For more details, please see our Cookies Policy.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal obligations)
Withdraw consent for certain processing activities
Object to or restrict certain data processing

To exercise these rights, please contact our support team.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. International Data Transfers

As Hell Spin Casino is operated under a Curacao license (TechOptions Group B.V. / related entities), your data may be processed in jurisdictions outside Australia. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our customer support team via live chat or email.

Effective Date: April 2026